Refund Policy

Last updated: October 16, 2025

1. Overview

At Tasveeran Junction, we are committed to providing exceptional photobooth experiences. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them.

2. Refund Eligibility

2.1 Full Refund Scenarios

You are eligible for a full refund in the following cases:

• Advance Cancellation: Bookings cancelled at least 2 hours before the scheduled session time
• Technical Failure: Equipment malfunction that prevents your photobooth session
• Service Unavailability: When we cannot provide the booked service due to circumstances within our control
• Photo Quality Issues: Technical problems resulting in unusable or severely degraded photo quality
• Overcharging: If you were charged more than the advertised price

2.2 Partial Refund Scenarios

• Late Cancellation: Cancellations made less than 2 hours but more than 30 minutes before the session may receive a 50% refund
• Partial Service Delivery: If only part of your booked sessions were completed due to technical issues

2.3 No Refund Scenarios

• No-Show: Failure to arrive for your scheduled session without prior cancellation
• Last-Minute Cancellation: Cancellations made less than 30 minutes before the session
• Customer Error: Issues arising from customer misuse of equipment or failure to follow instructions
• Completed Services: Sessions that were completed successfully as per the service description
• Change of Mind: Simple change of mind after the service has been provided
• External Factors: Issues beyond our control (power outages, natural disasters, etc.)

3. Refund Process

3.1 How to Request a Refund

1. Contact Us: Call +91 9536991313 or email rasonsventures@gmail.com
2. Provide Details: Include your booking reference, payment details, and reason for the refund request
3. Documentation: If applicable, provide evidence of the issue (e.g., photos showing technical problems)
4. Review Process: We will review your request within 24 hours

3.2 Refund Timeline

• Approval: Refund requests are typically reviewed and approved within 24-48 hours
• Processing: Approved refunds are processed within 1-2 business days
• Bank Processing: Refunds appear in your account within 5-7 business days depending on your bank
• UPI/Digital Wallets: Refunds to UPI or digital wallets may be faster (1-3 business days)

4. Payment Method Specific Information

4.1 Credit/Debit Cards

• Refunds are processed back to the original card used for payment
• Processing time: 5-7 business days from refund initiation
• The refund will appear as a credit on your card statement

4.2 UPI Payments

• Refunds are processed back to the original UPI ID
• Processing time: 1-3 business days
• You will receive a UPI notification when the refund is processed

4.3 Net Banking

• Refunds are processed back to the original bank account
• Processing time: 3-5 business days
• Check your bank statement for the refund entry

4.4 Digital Wallets

• Refunds are processed back to the original wallet
• Processing time: 1-2 business days
• You will receive a notification from your wallet provider

5. Special Circumstances

5.1 Multiple Session Bookings

• Partial refunds available for unused sessions in multi-session bookings
• Discount benefits may be recalculated for remaining sessions

5.2 Group Bookings

• Refund policies apply equally to individual and group bookings
• Partial group cancellations may affect group pricing discounts

6. Dispute Resolution

If you disagree with our refund decision:

1. Contact our customer service team at +91 9536991313 to discuss your concerns
2. Provide additional information or documentation if available
3. We will review your case again and provide a final decision within 48 hours
4. Our decision in the second review is final

7. Refund Tracking

To track your refund status:

• Save your refund request reference number
• Contact us with your reference number for status updates
• Check your payment method for the refund credit
• Contact your bank if the refund doesn't appear after the expected timeline

8. Important Notes

9. Customer Satisfaction Guarantee

We strive for 100% customer satisfaction. If you're not completely happy with your photobooth experience, please let us know immediately. We may offer alternative solutions including:

• Complimentary re-session if technically feasible
• Store credit for future bookings
• Additional digital enhancements to improve photo quality

10. Contact Information

For refund requests or questions about this policy: